Unopened items
Unopened, unused items may be reviewed for return eligibility within the store return window.
Returns
A clear, privacy-aware returns policy.
For hygiene and safety, intimate wellness products may have return restrictions once opened. This overview keeps the process clear, private, and easy to understand.
Hygiene-sensitive products
Opened intimate products are typically final sale unless defective or required by local law.
Private support
Support replies should use discreet subject lines and avoid unnecessary explicit product details.
Return review
Eligibility depends on product condition, hygiene requirements, order status, and applicable consumer protection rules.
How do I request help?
Contact support with your order number and a short description of the issue. Keep the message as discreet as you prefer.
What if an order arrives damaged?
Contact support promptly so the store can review the order and explain the available replacement or refund options.
What if shipping is delayed?
Support can review the order status, explain available options, and help with cancellation or refund handling when required.