Unopened items
Unopened, unused items can be reviewed according to the store's approved return rules and product condition requirements.
Returns
A clear, privacy-aware returns policy.
For hygiene and safety, intimate wellness products may have return restrictions once opened. Final eligibility rules should match the store owner's approved policy.
Hygiene-sensitive products
Opened intimate products may be restricted for hygiene reasons unless a defect, damage issue, or local law requires a different outcome.
Private support
Support can review the request discreetly and ask only for the order details needed to help.
Return review
Eligibility depends on product condition, hygiene requirements, order status, local consumer protection rules, and the final policy approved by the store owner.
How do I request help?
Contact support with your order number and a short description of the issue. Keep the message as discreet as you prefer.
What if an order arrives damaged?
Contact support promptly so the store can review the order and explain the available replacement or refund options.
What if shipping is delayed?
Support can review the order status, explain available options, and help with cancellation or refund handling when required.